Terms and Conditions for Ads and Advertisement Services

Who You Are Contracting With for Your Ads and Advertisement Order

This website and the advertisement services offered on it are operated by Amina ELALAOUI ELFELS, trading as ELFELS ADS Studio, a sole proprietor established at 13854 Lakeside Circle, 2nd Floor, Sterling Heights, MI 48313, United States. Throughout these terms “the Studio”, “we” and “us” mean that business, and “you” means the person or company placing an ads order.

Contact is made through WhatsApp on +1 223 219 2534 or through the contact page. These are the same channels used for enquiries, orders, complaints and cancellations.

The Advertisement Services and Ads Packages Covered by These Terms

The Studio provides advertising creative and advertising consultancy: ad copywriting, ad and banner design, short-form video advertisement editing, creative systems, account audits, campaign setup and written advertising strategy. Every package, its deliverables and its price are listed on the services page, which forms part of these terms.

The Studio does not provide, and these terms do not cover:

• Ongoing day-to-day management of your advertising accounts, unless separately agreed in writing as a custom project.
• Media spend. You pay advertising platforms directly; the Studio never holds or spends your ad budget.
• Any guarantee of placement, approval or performance on a third-party advertising platform.

How Ads Orders Are Placed, Quoted and Confirmed for Advertisement Work

Prices shown on this website are an invitation to order, not a binding offer. Under these advertisement services terms a contract is formed only when all three of the following have happened:

• You have described what you need and the Studio has sent you a written scope, a fixed price and a delivery date.
• You have confirmed that scope and price in writing, in the same message thread.
• Payment has been received, or a deposit where one has been agreed.

Prices, Taxes and Payment for Advertisement Packages and Ads Orders

All prices are quoted in euro (EUR) and exclude any sales tax, VAT, or equivalent charge that may be due in your country. Where such tax applies it is added and shown separately before payment. Bank charges or currency conversion fees applied by your own bank or card issuer are yours to bear.

Payment is made through a secure payment link sent to you once the scope is confirmed. The link shows the final amount before you authorise it. Card details are handled entirely by the payment provider and are never seen or stored by the Studio.

Orders are payable in full before work begins. The quoted price is fixed: it does not change because the work took longer than expected, and it does not change because your campaign performed well. The only circumstance in which a further charge arises is a change of brief under clause 6.

Delivery Times for Ads Files and Advertisement Deliverables

Delivery windows are counted in working hours from the moment the brief is complete and payment is confirmed, not from your first message. If something needed to start is missing, you are told immediately and the clock starts when it arrives.

Files are delivered digitally, by the agreed channel. Nothing is posted, so no shipping charge or physical delivery time applies. If the Studio will miss a delivery date you are told before the date passes, not after, and you may cancel for a full refund if the delay does not suit you.

Revisions, Cancellation and Refunds on Ads and Advertisement Orders

Revisions

Every order includes two rounds of revisions at no extra cost. Revisions cover wording, colour, layout, sizing and similar adjustments within the scope agreed at the start. There is no time limit on using them, though requests made more than 30 days after delivery may be scheduled around current work.

Change of brief

A genuine change of direction — a different product, a different audience, a different channel — is not a revision. It is quoted as a new order, in writing, before any further work is done. Nothing is ever added to your total without your agreement.

If the work misses the brief

Cancellation and refunds

• Before work begins: cancel for any reason and receive a full refund.
• After work has begun, before delivery: a refund of the portion not yet produced. Where a first draft already exists, up to 50% may be retained to cover work completed.
• After delivery: refunds are given where the work misses the confirmed brief, as set out above. Dissatisfaction with advertising results is not a ground for refund, because results depend on factors outside the Studio's control (see clause 10).
• Consumers additionally have the statutory cancellation right described in clause 7, which sits alongside — and is never reduced by — anything in this clause.

Approved refunds are returned by the original payment method within 14 days of the refund being agreed.

Your Right to Cancel: Consumers Ordering Advertisement Services and Ads

If you are a consumer in the European Union or the United Kingdom — that is, you are buying for purposes outside your trade, business or profession — you normally have 14 days from the day the contract is concluded to withdraw from it without giving a reason and without penalty.

To withdraw, send a clear statement to that effect through WhatsApp or the contact page. No particular form of words is required. Refunds due under this clause are returned within 14 days of the Studio being informed.

Business customers. If you order in the course of a trade or business, this statutory withdrawal right does not apply to you. The contractual cancellation terms in clause 6 do.

Ownership and Licence of the Ads Files and Advertisement Work Delivered

Once an order is paid in full, all rights in the delivered work transfer to you. You receive a worldwide, perpetual, irrevocable commercial licence with no attribution requirement and no restriction on which platforms or markets you use it in. You may edit, adapt, resell as part of your own service, or hand the files to another designer.

• Source files are included with every design package and are yours on the same terms.
• Stock assets and fonts used within a deliverable are licensed for that use and the licence is passed to you; some third-party licences restrict resale of the raw asset on its own, and any such restriction is stated on delivery.
• Portfolio use. The Studio may display delivered work as a sample of its own advertisement services, unless you ask in writing that it does not. Say so at any time and it is removed.
• Before full payment, no licence is granted and the work may not be used.

What You Must Provide, and Your Responsibilities for Ads and Advertisement Content

The Studio produces advertising from the material and instructions you supply. You are responsible for ensuring that you are entitled to use what you send, and that what you ask to be advertised may lawfully be advertised.

• You confirm you own or are licensed to use every logo, photograph, trademark, testimonial and text you supply.
• You confirm that any claim you ask to appear in an advertisement is accurate and can be substantiated.
• You are responsible for final approval before anything goes live. Once you approve a draft, the Studio is not liable for errors that approval let through.
• The Studio may decline or stop work on any brief it considers unlawful, deceptive, or in breach of an advertising platform's policies, and will explain why.
• You indemnify the Studio against third-party claims arising from material you supplied or claims you asked to be made.

Limits of Liability on Advertisement Results and Ads Performance

No promise is made about clicks, impressions, conversions, sales, cost per acquisition, return on ad spend, or whether a platform approves your advertisement. Those depend on your offer, your pricing, your website, your budget, your competitors and the platform's own algorithms — none of which the Studio controls. Any figure discussed in conversation is an illustration, never a forecast or a promise.

To the fullest extent permitted by law, the Studio's total liability arising from any order is limited to the amount you paid for that order. The Studio is not liable for indirect or consequential loss, including lost profits, lost advertising spend, or the suspension of an advertising account. Nothing in these advertisement services terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded — and nothing here reduces the statutory rights of a consumer.

Complaints, Disputes and Governing Law for Ads and Advertisement Contracts

Raise a complaint about an order or about these advertisement services terms in your order's message thread, or through the contact page. Complaints are acknowledged within one working day and answered with a proposed resolution within five. Most are resolved by a rework at no charge.

These terms are governed by the laws of the State of Michigan, United States, and the courts of that state have jurisdiction. If you are a consumer resident in the EU or the UK, this does not deprive you of the protection of the mandatory consumer laws of your own country, and you keep the right to bring proceedings there. EU consumers may also use the European Commission's online dispute resolution platform.

Changes to These Advertisement and Ads Terms

These advertisement services terms may be updated as the packages offered change. The version that applies to your order is the version published on the day your order was confirmed, and a later change never applies retroactively to work already agreed. The date at the top of this page shows when it was last revised.

If any individual clause is found unenforceable, the remaining clauses continue to apply. A failure to enforce a term on one occasion is not a waiver of it.